Fertility Healthcare Jobs

Join the Envita Fertility Center team

Located in Laguna Hills, California, our state-of-the-art fertility clinic offers our patients a boutique VIP experience while delivering high-tech, evidence-based care. The key to our unique patient care is our people. Our staff is comprised of attentive, multilingual professionals, many of whom have undergone fertility treatments themselves. More than just a job, by joining Envita Fertility Center’s team you’ll find a rewarding career in fertility healthcare.

Surrogate intake specialist job details

Qualifications

  • At least 2 years of marketing experience in surrogacy, egg donation or fertility related fields.
  • Experienced background in website marketing, advertising, social media (Facebook, Twitter, Instagram, YouTube, etc.) and public relations.
  • Strong communication skills, customer service and organization.
  • Available to work flexible hours & overtime when needed.
  • Good at teamwork and helping other departments as needed.
  • Familiarity with Windows operating systems: Word, Excel, PowerPoint, etc.
  • Bilingual in Spanish is a plus.

Responsibilities

  • Organize social media and meet-up events and other innovative ways to grow surrogate & egg donor database.
  • Follow up application leads, including needed documents and appointments, and make sure all the applicants are reachable and all profiles are complete.
  • Set up appointment and conduct interviews with surrogate and egg donor applicants.
  • Reviewing surrogate and egg donor applications; telling candidates about the surrogacy and egg donation process, benefits and answering their questions.
  • Emailing and following up with potential surrogates and egg donors; guiding them through the screening process; maintaining internal records and databases; and various other tasks as needed.
  • Work closely with intended parent coordinator on matching and case management.
  • Other administrative duties as assigned.

Salary: $25-$50 an hour


Surrogacy case manager job details

Qualifications

  • At least 2 year experience of related business and surrogate and/or case management.
  • Previous experience as a gestational surrogate or donor or work experience in IVF and infertility industry is extremely valued.
  • Available to work flexible hours & overtime when needed.
  • Strong written and verbal communication skills.
  • Willingness to travel and must have valid driver’s license.
  • Highly efficient and organized.
  • Multi-task handler.
  • Proficient with all office tools.
  • 2 years experience required.
  • Bilingual in Spanish is a plus.

Responsibilities

  • Manage cases of intended parents and their surrogates/egg donors, which includes overseeing, administrative duties, logistics and relationship management throughout the surrogacy journey.
  • Collaborate with intended parents team, surrogacy team, IVF team, egg donation team and accounting to support intended parents and surrogates throughout their surrogacy journey.
  • Provide first-class customer service, which includes providing concierge-type services, scheduling after-hours calls or meetings and being available on a weekend for a time-sensitive issue.
  • Prepare administrative documents including but not limited to legal referrals, medical match sheets, embryo transfer confirmation forms, insurance applications, etc.
  • Update intended parents on the surrogate status in a weekly report or via phone calls for an emergency.
  • Travel to fertility centers, hospitals and other locations as necessary to provide support during appointments.
  • Provide continuous emotional and social support to the surrogates. Resolve issues for surrogate candidates and intended parents to ensure they feel supported, comfortable and well cared for.
  • Follow up, communicate and coordinate with 3rd parties such as clinics, law firms and hospitals to ensure smooth operations and experiences for all parties.
  • Communicate with delivery hospitals and provide supporting documents and assistance to ensure intended parents and surrogates a smooth delivery, baby discharge, etc.
  • Complete other administrative duties as required.

Salary: From $20 an hour